Customer Service

Shipping & Delivery

Generally we will process an order the following business day after it was placed. So if you place an order on Monday you can expect it to be processed and shipped on Tuesday. If you place an Order on Saturday you can expect it to be processed and shipped the following Monday. For our free shipping, we use USPS First Class Mail, which has a ship time of approximately three to five business days. If you do not receive your order or an email regarding your order within one week of placing your order, check the order notes section and your email. Most likely we are out of stock of a particular item in your order and awaiting a reply from you. If you have any questions or concerns regarding your order, get in touch with us at info@futureilluminations.com.

Privacy & Security

At FutureIlluminations.com, we take your privacy very seriously. We never give out email, credit card information, or any other information regarding our customers to anyone. Period. Your information is just that. Yours. We respect that boundary, and will never give/sell/trade your information. Ever.

Returns & Replacements

Defects/Replacements
In the unlikely event that your item comes damaged or defective, Future Illuminations reserves the right to repair or replace the merchandise FREE of cost to the customer. Customer must notify Future Illuminations within 72 hours of receiving the shipment otherwise replacement or repair will be at the cost of the customer. Should customer choose to return the merchandise without giving the opportunity to replace, this would fall under our standard return policy in which customer would be subject to all shipping costs plus a 10% restocking fee.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Future Illuminations disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Future Illuminations does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Future Illuminations does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Future Illuminations shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Future Illuminations has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Ordering

Placing an order at futureilluminations.com is quite easy. Simply browse our bountiful selection of products to your hearts content. When you happen upon a product you like, simply click the “Add To Cart” button. This should update your shopping cart located in the upper right hand corner of the screen. Repeat this process until your cart contains your deepest desires. Then click the “Checkout” Button located in between the “My Wish List” button, and the “Log In/Out” button. Here you will either be prompted to create an account or input your billing information. Simply follow the onscreen instructions and click continue, then input your shipping information and method, followed by your payment info. Finally review your order and make sure you have everything you need, and click the “Place Order button”. Your order is now complete.

Payment, Pricing & Promotions

We accept Visa, Mastercard, American Express, Discover, and Paypal. Prices are subject to change without notice. All promotions are subject to change without notice, and are updated regularly so check back often!

Typographical Errors
In the event that a Future Illuminations product is mistakenly listed at an incorrect price, Future Illuminations reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Future Illumnations reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Future Illuminations shall issue a credit to your credit card account in the amount of the incorrect price..

Viewing Orders

To view order simply log into your account, by clicking the “Log In” button located in the upper right hand corner of the screen next to the shopping cart. After you log into your customer account, click the “My Account” button located at the top of the page. You will be brought to the dashboard where you can view your recent orders. To view your order simply click the “View Order” button adjacent to whichever order you wish to view. You will be brought to your order page where you can review the items you have ordered, the shipping information you input as well as the shipping method, and your payment method.

Updating Account Information

To update your account info simply Log into your account, and click the “my Acccount button located at the top of the page. You will be brought to your dashboard. From there click the “Account Information” button located on the left hand side of the page in the “My Account” container. From there you can edit your email and name. If you click the “Address Book” located beneath the “Account Information” button you will be able to update your contact information and address. You can view all of your account information from the dashboard.